Do you take walk-ins?
We see patients by appointment only so we can separate sick and well children and give each concern the time it deserves. We open at 8:30 a.m. Monday through Saturday. Especially during the first year of life, we try to schedule a visit with each of our physicians and nurse practioner so we get to know each of you and you will be comfortable with each of us.
Can I get an appointment the day I call?
We make every effort to see your sick child on the day you call. We realize your time is valuable and try to keep waiting time to a minimum. At certain "epidemic" times of the year, there may be longer waiting times. Saturday morning hours are available for urgent visits, so please call early Saturday for an appointment. If your child is ill when a well exam is scheduled, please call so we can adjust the appointment to better address your child's needs.
Can I call the office if I just have a question?
The telephone is an integral part of our practice. The office staff is specially trained to answer your questions about common, minor illnesses and concerns. If you are seeking advice, please call us at (330) 253-7753 at the Akron office or (330) 920-8333 at the Cuyahoga Falls Office.
Having access to your child's medical record when you have a question allows us to provide individualized advice. Therefore, we encourage you to call Pediatrics of Akron during regular office hours.
What is the appointment Cancellation Policy?
Please keep in mind our appointment cancellation policy requires a 24-hour notice. This policy allows us to meet the urgent needs of all of our patients.
Does Pediatrics of Akron have an after-hours line?
We can best answer your questions during regular office hours. When our office is closed, Children's After Hours can provide assistance or contact a physician for problems which cannot wait until the office reopens. In order to prevent billing our patients for this service please limit after-hours calls to emergencies.
The Children's After Hours phone number is (330) 543-3200. If an emergency situation arises and After Hours lines are unavailable, please call the Medical Service Bureau at (330) 379-0372. If it is a life-threatening emergency, call 911.
Insurance: We participate with most major insurance carriers but each employer has an individual plan. Therefore we recommend you understand your coverage for well child care, vaccines and sick child care. Please also be aware of your insurance policy on emergency room visits. Some plans require prior authorization by the physician. Any visit not authorized may be your financial responsibility. Please be sure to notify your individual insurance company if you have recently had a new baby so the baby can be added to your plan as soon as possible to avoid delays in payment.
How do I get a prescription refilled?
When your child requires prescription refills, we request the following information:
- Maintain up to date appointments
- Annual physical exam
- ADHD exams
- Chronic illnesses (Asthma)
- As directed by your healthcare provider
- Have the prescription refill number available
- Know your child's weight and any allergies
- Have the pharmacy phone number available
- Allow 24 hours for routine refill requests
- Allow 1 week for controlled medications(ADHD)
How do I get a referral?
The following suggestions will expedite your referral:
- Obtain a list from your insurance company for preferred providers in the specialty area needed.
- Call our office with these names. We will help you select from your list if possible.
- Schedule an appointment with the referred doctor's office.
- Call our billing office at (330) 253-7412 (Closed Wednesday's and Saturday's) with the following information as soon as you have an appointment time:
- Name of Insurer
- Name of pediatrician making the referral
- Name of doctor to whom you have been referred
- Reason for referral
- Appointment time and date
- Our office will then notify your insurance of the referral.
- All follow-up visits to the referred doctor's office must be pre-authorized.
NOTE: Please notify our referral department at least five days in advance of your upcoming appointment. This will help prevent any need for rescheduling appointments or incurring additional costs. We will be unable to process your referral on the day of your appointment with the specialist or after the appointment. All referrals need to be processed in advance.
Do I have to pay the day of my appointment?
Pediatrics of Akron has contracted with a number of different insurance plans. These plans require that any co-payment, deductible or non-covered service is expected to be paid at the time of the service.
We only submit charges to insurance companies with which we are contracted. It is your responsibility to know the details of your insurance plan and referral process. If you have a primary care physician listed on your insurance card, it must be a Pediatrics of Akron physician or we may not be able to see your child. For your convenience we accept cash, personal check, debit cards and credit cards.
Please be familiar with insurance plan details:
- Present your insurance card at each visit
- Co-payment and Deductible amount
- Covered and non-covered services
- Primary/Secondary insurance company names
- Referral process
- Being familiar with lab/x-ray service locations covered by insurance
- Please direct any questions regarding details of your plan to your employer
Buckeye or Medicaid Plans - Please present your current month health card and any additional insurance card at each visit. A Pediatrics of Akron doctor must be listed on your current card or the visit will be cancelled.
Well child care is usually scheduled 2-3 months in advance so you can be prepared for non-covered charges at the time of service. Please call the billing department if you need to make special arrangements. Accounts over 90 days old without special arrangements will be turned over to an outside agency for collection. Our billing and collections policies are necessary to assure the financial health of Pediatrics of Akron.
Basic insurance terms:
Co-pay: A copayment or copay is a fixed payment for a covered service, paid when an individual receives service. In the United States, the copayment is a payment defined in an insurance policy and paid by an insured person each time a medical service is accessed.
Co-insurance: Coinsurance is a co-sharing agreement between the insurance company and you, the customer. This means that you (the insured) will cover a set portion of the covered costs after the deductible has been paid. For instance, under an 80/20 plan, the customer pays 20 percent of the covered charges and the insurance company pays 80 percent. This is not a co-pay.
Deductible: Deductible is the number of expenses that must be paid out of pocket before an insurer will pay any expenses.
Out of Pocket: An out-of-pocket expense is a nonreimbursable expense paid by the patient. This could include any medical benefits your health plan doesn't consider a "covered service." But out-of-pocket expenses can also include covered expenses that you are responsible for before your health-plan benefits kick in at 100 percent coverage. When the insurance company pays all of your expenses and you have to pay only your monthly premium, you have reached the out-of-pocket maximum.